Terms and Conditions


1. Detailed description of goods and/or services

 Shopapolitan is a business in the e-commerce retail industry that provides general household products and services to the public.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 3 to 7 business days and delivery confirmed by way of email. (for e.g. tracking number, and other delivery details will be confirmed via mail.)

3. Return and Refunds policy

The provision of goods and services by Shopapolitan is subject to availability. In cases of unavailability, Shopapolitan will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee. For more on our returns policy, please refer to https://www.shopapolitan.com/faq.

4. Customer Privacy policy

Shopapolitan shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

5. Payment options accepted

Payment may be made via Visa and MasterCard.

6. Card acquiring and security

Card transactions will be acquired for Shopapolitan via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details

Customer details will be stored by Shopapolitan separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

8. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9. Responsibility

Shopapolitan takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of domicile

This website is governed by the laws of South Africa and Shopapolitan chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

11. Variation

Shopapolitan may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information

The Shopapolitan website is run by Summit Technology Group (Pty) Ltd with registration number 2019 / 150356 / 07, based in South Africa  with Mo Malele and Adrian Maloney as Co-founders and Directors.

13. Shopapolitan contact details

Company Physical Address: 7 Manganese Road, West Park, 0183

Email: info@shopapolitan.com 

 Telephone: 061 424 3287

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