FAQ

Returns Policy 

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 7 days of receiving your order. You can return your product for store credit or a different product, we unfortunately do not offer refunds. Returns and exchanges take 7 to 21 days to fully process from the day we receive the returned product.

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

Send an email to shopapolitan@gmail.com with the following details - 

  1. Customer information (name and surname)
  2. Order details and ID
  3. Reason for the return
  4. Preferred course of action - you can choose either store credit or exchange for a different product
  5. Confirm address you want the item collected from

 

Delivery Policy

  1. Shopapolitan will courier all items directly to your specified address, either home or office.
  2. Orders are delivered within 3 to 5 working days of full payment being received by Shopapolitan.
  3. Delivery costs are dependant on the delivery address specified at checkout - the cost of delivery will be specified at checkout.
  4. Once the order has been recieved for dispatch, you will be sent tracking details so you can track your order.
  5. Any issues with the order, delivery or product can be reported to shopapolitan@gmail.com 

 

Payments

  1. Payments on Shopapolitan can be made safely and securely.
  2. We offer a wide array of payment options - Card, Masterpass, Mobicred, Zapper, Snapscan and EFT.
  3. As we strive for a cashless economy, we unfortunately don't offer cash on delivery. 

 

 

For futher information please feel free to contact us directly via mail at shopapolitan@gmail.com or through our social media platforms. 

 

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